We start by gaining a thorough understanding of the project and finding out what a particular customer is trying to achieve both short and long-term. This enables us to find the best solution for their requirements and suggest alternatives if we don’t think a particular product will meet their needs.
Often, subcontractors are already engaging with the customer and this can make it difficult for us to recommend different specifications. However, in most cases, we still have the opportunity to influence the materials used in the project if we don’t believe a specific product will suit the customer’s environment and meet their needs.
We engage with our manufacturers and vendors to find the right product for the application. Our team researches a wide variety of products to identify the best solution for the customer’s environment.
Often, a customer will contact us and ask for a specific product, whether that's fibre optic cable, power cable or cable accessories used to protect cabling. We find out why they want a particular specification and what it is going to be used for. In many cases, we can find a more cost effective alternative for the customer to give them the control of what they are spending.
Changing the design of the equipment specification details can reduce the cost of the project. For example, one of our recent customers used ribbon fibre cable instead of single fibre cable on a product to reduce labour time and associated costs.
We can rethink the specification design or suggest ways to reduce cost in other ways. Whilst still keeping the company in complete control of the project management we simply offer advice to facilitate their needs and wants. In some cases, the customer does not need a top of the market specification stock and a lower cost product will be just as effective and efficient for their needs.
Take a car as an example. You wouldn’t purchase a Rolls Royce if you only need a run around to get to the shops. A cheaper vehicle like a Ford Fiesta would get you from A to B just as effectively and choosing a cheaper model would save you significant amounts of money.
The same applies to our solutions. There is no point paying for a high-tech product and installation if a cheaper alternative will be just as effective. We suggest different products throughout the design process to save our customers time and money.
There are lots of legacy products, especially in fibre. We come across many instances where old-style connectors are used on products. For instance, ST connectors are no longer as popular so they have long lead times. If a customer requests ST connectors, we’ll recommend they choose LCs instead as these have a much shorter lead time and are often more effective.
In situations involving legacy products or legacy installations, we can certainly offer an alternative solution to avoid delays and speed up the project time frame.