We want you to understand our commitment to your business and show you how we aim to exceed your expectations in the future. As a company we have one goal 'Customer Satisfaction'. In order to achieve this we understand we must deliver on:
· Price
· Availability
· Quality of product
· But maybe more importantly > Customer Service?
To ensure our customers receive a 'high value' level of customer service all NC representatives have to meet a certain criteria and work according to NC's 'Customer service level promises'
With today's business demands we understand you need a fast, effective, professional service from your distributor. Our approach is to act as a partner and ensure your requirements are competently delivered on every time.
· Price
· Availability
· Quality of product
· But maybe more importantly > Customer Service?
To ensure our customers receive a 'high value' level of customer service all NC representatives have to meet a certain criteria and work according to NC's 'Customer service level promises'
With today's business demands we understand you need a fast, effective, professional service from your distributor. Our approach is to act as a partner and ensure your requirements are competently delivered on every time.
Customer service level promises
· Our personal customer account managers offer a 'high value' level of customer service; as well as comprehensive advice and expertise.
· All standard quotations are completed on the spot or e-mailed direct within a maximum 30min time frame.
· Our prices are monitored on a daily basis.
· We offer a unique delivery option; with our bespoke packaging service we can brand & dispatch direct to your customer to ensure you meet your deadlines.
· We welcome your feedback - Customers are given the opportunity to comment on the service we offer by completing the performance questionnaire. This is distributed to all our customers and acted upon accordingly.
To get more information on our value added services call and speak to one of our dedicated sales account manager's who will be more than happy to help you further.
To offer our customers maximum flexibility Networks Centre's office hours
are 8:30am to 6:30pm. To compliment this we also dispatch products up to 6:30 for next day delivery.
Terms and Conditions