Networks Centre Ltd understand that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.networkscentre.com (“our site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.
1 Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
means an account required to access and/or use certain areas and features of our site.
means a small text file placed on your computer or device by our site when you visit certain parts of our site and/or when you use certain features of our site. Details of the cookies used by our site are set out in section 13, below.
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
means Networks Centre Ltd, a limited company registered in England under company number 5531233, whose registered address and main trading address is: Networks Centre Ltd, Head Office, Lawson Hunt Industrial Park, Broadbridge Heath, West Sussex. RH12 3JR
2 Information About Us
Our site is owned and operated by Networks Centre Ltd, a limited company registered in England under company number 5531233, whose registered and main trading address is:
Networks Centre Ltd, Head Office, Lawson Hunt Industrial Park, Broadbridge Heath, West Sussex. RH12 3JR.
Our VAT number is GB 862705026.
Our Data Protection Officer can be contacted by email at firstname.lastname@example.org, by telephone on 01403 754233, or by post at the address above.
We are a member of: FIA (Fibre Optic Industry Association) BICSI (Building Industry Consulting Service International)
Networks Centre was formed in 2005. The business was created, initially to address a gap in the market where a growing demand for fibre optics was not being met satisfactorily by existing suppliers. Networks Centre quickly grew to encompass end to end network infrastructure provision and built a strong reputation for supplying reputable brands at a competitive price, coupled to excellent service & support. Based near Gatwick Airport in the South East, Networks Centre hold 40,000sqft of warehouse space and its own fleet of delivery vehicles. Networx Direct was created as a division of Networks Centre to address increasing demand for e-commerce spot purchases backed by a reputable company.
3 What Does This Policy Cover?
4 Your Rights
As a data subject, you have the following rights under the (“GDPR”) which this Policy and our use of personal data have been designed to uphold:
- The right to be informed about our collection and use of personal data.
- The right of access to the personal data we hold about you (see section 12).
- The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in section 14).
- The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time, as explained in section 6 but if you would like us to delete it sooner, please contact us using the details in section 14).
- The right to restrict (i.e. prevent) the processing of your personal data.
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to us using your personal data for particular purposes; and
- Rights with respect to automated decision making and profiling.
If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 14 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
5 What Data Do We Collect?
- date of birth
- business/company name
- job title
- contact information such as email addresses and telephone numbers
- demographic information such as postcode, preferences and interests
- financial information such as credit/debit card numbers (only last 4 digits are held)
- IP address
- web browser type and version
- operating system
- a list of URLs starting with a referring site, your activity on our site, and the site you exit to
6 How Do We Use Your Data?
All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the General Data Protection Regulation (“GDPR”)at all times. For more details on security see section 7, below.
Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your account
- Providing and managing your access to our site
- Personalising and tailoring your experience on our site
- Supplying our products and services to you (please note that we require your personal data in order to enter into a contract with you)
- Personalising and tailoring our products and services for you
- Replying to emails from you
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time from our communication preferences page on your account
- Market research
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience
With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email and telephone or text message and post with information, news and offers on our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the General Data Protection “GDPR”) and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods (or its retention will be determined on the following basis):
- Financial Accounts & Sales Orders record keeping – 7 years
- Marketing & promotion (after the last contact with us by you) – 2 years
7 How and Where Do We Store Your Data?
We only keep your personal data for as long as we need to in order to use it as described above in section 6, and/or for as long as we have your permission to keep it.
Your data will only be stored in the UK or within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein).
If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and General Data Protection Regulation (“GDPR”).
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our site.
Steps we take to secure and protect your data include:
- Anonymising stored data
- Data entry processes to capture legal basis
- 2 Step authentication & encryption of portable machine storage
- 2 Yearly General Data Protection Regulation (“GDPR”) Data Audit to reduce duplicated and non-essential stored customer data.
- Enforceable agreements with 3rd Party Processors to comply with General Data Protection Regulation (“GDPR”) and safeguard data.
8 Do We Share Your Data?
Subject to section 8.2, we will not share any of your data with any third parties for any purposes.
In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority.
We may also share your data with other companies in our group for purposes of account management, credit references and marketing.
We may sometimes contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.
We may compile statistics about the use of our site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
We may sometimes use third-party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where we transfer any personal data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the General Data Protection Regulation (“GDPR”) including:
- IT Service Providers, Web Hosting & Data Analytics companies:
- Service Agreements amended to include the safeguarding of data to the level required by GDPR;
- All Data Processors transferring data outside the EU are checked to ensure they are compliant with the EU-US Privacy Shield.
9 What Happens If Our Business Changes Hands?
In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will not, however, be given the choice to have your data deleted or withheld from the new owner or controller if there continues to be a legal basis for holding your data.
10 How Can You Control Your Data?
When you submit personal data via our site, you will be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails, at the point of providing your details or at any time by managing your account).
You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receive.
11 Your Right to Withhold Information
You may access certain areas of our site without providing any data at all. However, to use all features and functions available on our site you may be required to submit or allow for the collection of certain data.
12. How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the General Data Protection Regulation (“GDPR”), no fee is payable and we will provide any and all information in response to your request free of charge. Please contact us for more details using the contact details below in section 14.
All cookies used by and on our site are used in accordance with current cookie law.
Before cookies are placed on your computer or device, you will be shown a banner message requesting your consent to set those cookies. By giving your consent to the placing of cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of our site may not function fully or as intended.
Certain features of our site depend on cookies to function. Cookie law deems these cookies to be “strictly necessary”. The categories and description of cookies are shown below in this section. Your consent will not be sought to place these cookies, but it is still important that you are aware of them. You may still block these cookies by changing your internet browser’s settings as detailed below in this section, but please be aware that our site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
The types of cookies that may be placed on your computer or device:
- Session Cookies: These cookies are used 'in-session' each time you visit and then expire when you leave a site or shortly thereafter: they are not stored on your Device permanently, do not contain any personal data and help by minimizing the need to transfer personal data across the internet. These cookies can be deleted or you can refuse to allow their use, but this will hamper the performance and your experience in using the site. These cookies also take time stamps that record when you access a site and when you leave a site.
- Tracking Cookies: These cookies enable us to recognize repeat visitors to our site. By matching an anonymous, randomly generated identifier, a tracking cookie keeps track of where a user of our site came from, what search engine they may have used, what link they clicked on, what keyword they used and where they were in the world when they accessed a site. By monitoring this data, we can make improvements to our site.
- Persistent Cookies: This type of cookie is saved on your Device for a fixed period (sometimes for a few hours, sometimes for a year or longer) and is not deleted when the browser is closed. Persistent cookies are used where we need to remember who you are for more than one browsing session. For example, this type of cookie can be used to store your preferences, so that they are remembered for the next visit to a site.
- Performance or Analytical Cookies: Performance cookies are used to analyse how the site is used and to monitor its performance, which allows us to improve your experience in using the site. These cookies help us to tailor the content of the site to reflect what the site users find most interesting and to identify when technical issues with the site arise. We may also use this data to compile reports to help us to analyse how site are used, what the most common issues are and how we can improve the site.
Our site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our site is used. This, in turn, enables us to improve our site and the products and services offered through it. You do not have to allow us to use these cookies, however, whilst our use of them does not pose any risk to your privacy or your safe use of our site, it does enable us to continually improve our site, making it a better and more useful experience for you.
In addition to the controls that we provide, you can choose to enable or disable cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete cookies on your computer or device at any time, however, you may lose any information that enables you to access our site more quickly and efficiently including, but not limited to, login and personalisation settings.
14 Contacting Us
Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as under section 12, above).