SmartPatch is the market leading IIM solution. It provides an autorouting capability within its work order management function that automatically designs routes for the required services to the necessary location via the most efficient and effective cable links available. The work orders required to execute the activity are systematically created, issued and managed by the SmartPatch system. Any actions that do not adhere 100% to the work order are instantaneously identified and rectified if required. Utilising SmartPatch to automatically provision services within a standard office environment could improve change efficiency (and hence reduce cost) by 40% or more. Within the datacentre IIM has been proven to reduce server service provisioning times by up to 80% whilst simultaneously reducing the number of incidents caused by poorly executed change. If incidents occur SmartPatch can dramatically reduce mean time to resolution (MTTR) by up to 40%.
Successful adoption of IT Service Management is critically dependant on a trusted source of documentation. Many organisations currently rely on tribal knowledge and / or numerous sets of spreadsheets, diagrams, whiteboards, post-it notes and the memory of long-serving individuals to document the elements of their physical infrastructure. These methods are no longer acceptable means of managing the IT infrastructure for those organisations that are serious about IT service management.
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